Health Insurance Board mandates KYC updates for policy renewal

The Health Insurance Board has implemented a mandatory requirement for all policyholders to update their Know Your Customer (KYC) details before renewing their coverage. This policy applies to every individual within an insured family. Due to this verification mandate, the board has temporarily suspended digital renewal services, meaning beneficiaries cannot currently process payments through platforms like Connect IPS, eSewa, or Khalti. Instead, policyholders must visit the official Health Insurance Board e-portal to review records and submit the necessary personal information.

Dr. Subash Pyakurel, chairperson of the board, stated that the update aims to improve the organization and transparency of the national health insurance program, which currently includes 10.9 million enrollees. The board intends to eliminate duplicate entries and address inaccuracies in its database—such as records for deceased senior citizens—by ensuring all information is current. Future plans include linking these insurance records with the National Identity Card system to streamline verification and social security distribution.